MERCADEO Versión en español
Callzilla announces opening of new state-of-the-art contact center site
Patricia Molina| 12 de marzo de 2014
Callzilla brindará una formación de calidad premium
Based in Bogota, Colombia, the new contact center site in Spanish serving the U.S. Hispanic consumer market is equipped with 300 additional workstations and will be operating 24 hours a day, seven days a week, 365 days a year.The new site will expand even more Callzillas ability to provide outstanding Hispanic-customer care plus customer-acquisition programs for their clients in the United States.Callzilla President Neal Topf said were thrilled with the opening of this new contact center to meet the demand we are seeing for our services. In addition to adding increased capacity and state-of-the-art contact technology, this new facility will provide a comfortable and productive environment to our employees and operations staff.This new client service center goes beyond the technological and operational infrastructure required to fulfill the obligations imposed by the PCI rules of compliance and HIPAA regulations. Its basic mission, however, basically consists of providing premium quality mentoring and training for Callzilla agents.There is an extensive space for training and mentoring, which permits Callzilla to offer customized programs for clients unique bilingual and unique Spanish-language contact center programs.The company has once again staffed the workstations with new and existing employees, trainers, mentors and managers.
