MERCADEO Versión en español
Callzilla plus LiveOps offer better ways to serve Hispanic customers
15 de marzo de 2013
Callzilla escoge la plataforma de LiveOps para brindar juntos soluciones al servicio del cliente hispano
Around 60 percent of U.S. Hispanics are bilingual and prefer to do business in their first language Spanish. American companies have caught on and are taking the right measures to offer service to customers in Spanish. Thats why Callzilla and the LiveOps platform teamed up to improve the quality of service that U.S. companies offer the Hispanic customer.Callzilla is a company with call centers in the United States focused on the Hispanic market, while Live Ops is a platform that offers solutions for serving consumers and also functions as a call center. The first is dedicated to handling all kinds of calls in Spanish, and the second to offering a platform with highly skilled agents serving customers.The president of Callzilla, Neal Topf, said that the partnership between Callzilla and LiveOps will greatly enhance the quality of contact center services offered to U.S. companies in their efforts to acquire and care for Hispanic customers. The bottom line is that the Hispanic marketplace benefits from Callzillas strong live agent offering and LiveOps state-of-the-art contact center platform and highly skilled agents.Sanjay Popli, senior VP of agent services at LiveOps, added that the Hispanic market continues to be a tremendous growth area. The need for solutions that can accommodate Hispanic customer service needs is greater than ever. With this relationship, we are now providing our direct response customers additional options to service their Spanish speaking call center needs and achieve optimum performance levels.
